Watch instructional videos and download instructions here
We believe that working closely together will bring you the furthest. We therefore invite you to see our product and its use.
How to apply the sensor strip
Here is a technical video of how the self-adhesive sensor strip is applied
How to attach the Inko transmitter
Here is a technical video of how to attach the Inko transmitter
Charging the Inko transmitter
Here is a technical video of how the Inko transmitter is charged
FAQ – FREQUENTLY ASKED QUESTIONS
This support page is continually updated. The FAQ section of the manual, which accompanies the implementation of Wear&Care®, contains information on the entire Wear&Care system.
How quickly can I put the Inco-Transmitter on a new diaper?
If you change the Inco-Transmitter to a new diaper / sensor, it must take at least 10 seconds for the system to automatically detect the diaper change.
How do I know that I have correctly connected Wear&Care® to the diaper?
Within 10 minutes after the diaper change a confirmation SMS (1. Info: New diaper registered…) must be received to confirm that the Wear&Care system is working properly.
I receive several unexpected messages. What is the reason?
If you receive more unexpected messages, this may be due to an unstable connection between the Inko Sensor and Inko Transmitter. Therefore, make sure that the Inko-Sender is properly closed at both closing mechanisms by pressing the front and back together at both closing mechanisms. See also the description in the manual for errors 8, 9 and 10 (Error: Check sensor strip).
Contact our support here
We take you by the hand and ensure anchoring – it is in our interest that you achieve the full value of the system
Write for an introduction to our system
If you have questions about Wear&Care® or would like a detailed quote on what we can do for you, please fill out the contact form on the right. Otherwise you can contact our product manager Anne Cordel directly at:
Tel. +45 5357 1656